About E-Step 

Our Vision & Values

"To be the trusted advisor and partner for reliable equipment performance."


To be Dynamic, responsive & fluid in our approach to each client’s unique requirements.


To strive for Excellence in all areas of our business and our partnership with clients.


To Challenge paradigms, ourselves, and our clients, to find innovative fit for purpose solutions.


To use our broad global manufacturing experience to Understand each individual client’s needs.


To work with Integrity to enhance the reputation of our clients’ businesses, and in turn our own.

What Our Clients Say!

  • “Paul at E-Step Ltd has supported SKF for over seven years and has been a key partner in implementing appropriate optimised maintenance and reliability practices at client sites. He has proved to be dedicated and knowledgeable, and is able to work in both a tactical and strategic manner. Paul is always keen to share his experiences when delivering training and is able to empathise with technicians and operators to gain their support and engagement; he is a people person. He always delivers his projects on time and within budget, and is welcomed back to all his clients.”
    Paul Deighton. Global Segment Manager, Pulp & Paper, SKF
  • “Over the past 6 years Paul at E-Step Ltd has played a key part in applying Asset Care Management principles to our evolving business needs, adapting and developing these principles to align with strategic business goals. Our business is richer for adopting an RCA process, a tailored criticality and failure modes effects analysis process, modern maintenance practices, undergoing benchmarking studies to measure and show incremental statistical improvement all delivered and facilitated by Paul in partnership with the business. Pauls’ diverse working background and knowledge enables him with the ability to communicate at all levels within a business from the Boardroom to the shop floor, providing a methodical approach to actual industrial challenges that every business faces in an effort to add value and efficiency in whatever field they operate.”
    Duncan Lawson, Group Engineering Manager, Allied Mills.
  • “Paul and the team at E-Step Ltd supported Morson Projects and ACKtiv Nuclear (a joint venture between Atkins, Carillion and Jacobs) on a key Sellafield project by leading and delivering the Throughput, Reliability, Availability and Maintainability (T-RAM) studies as part of the Design/EPCM process. This process gives Sellafield assurance and confidence that the equipment will perform the design function to the required standard over the operational phase of the life cycle. The analysis conducted by E-Step Ltd highlighted to the design team, reliability ‘pinch points’ and high risk areas within the design package. These could then be reviewed and risk reduction applied prior to installation and commissioning. The team at E-Step Ltd proved to be knowledgeable, professional and adaptable to changes in the project scope. In my new capacity at Cumbria O&M Services (COMS) I am once again looking forward to engaging with E-Step Ltd to provide their knowledge and experience on major nuclear projects.”
    Cliff Woodman. Business Director, Cumbria Operations and Management Services Ltd.
  • “Paul at E-Step Ltd played a key role as a trainer and mentor to the Norske Skog maintenance and engineering staff of 45 tradesmen and engineers. His experience, insight, teaching style, and course materials were a key element in the establishment of a baseline understanding of maintenance excellence in the pursuit of improved reliability at New Zealand’s largest paper mill. The improvement in plant availability and reduction of maintenance costs are directly related to E-Step’s services and inspiration. ”
    Rob Probst. Engineering Manager, Norske Skog Ltd, New Zealand.

Meet the experienced team behind E-Step Ltd

About Paul Hilford

Paul is an Asset Management, Maintenance & Reliability Consultant with broad experience ranging from practical hands on reliability and maintenance engineering, right through to corporate asset management leadership. Since 2003 he has led change in asset management and equipment maintenance and reliability practices for various organisations and industry sectors around the world. 
He offers an enthusiastic approach with a mature outlook to business in the current global environment. His vision, self-drive and motivation means he is an individual who pushes the boundaries to ensure organisational and individual goals are met. While offering technical expertise, Paul believes that it is the people and the practices (not just the processes and procedures) that the people apply that make the changes to a business performance.
 To provide efficiency, effectiveness and sustainability in change delivery, he is qualified and experienced in formal change management processes. In summary Paul brings to the client, broad experience, detailed knowledge, a practical approach with a can-do attitude that assures a quality delivery of organisational goals.

About Julien Maffre

A thought leader in Asset Management, Julien has accumulated a wealth of knowledge throughout his career – in a wide variety of industries including Dairy, FMCG, Water treatment and distribution, Pulp & Paper, and Mining. He has a sound reputation for his expertise in the maintenance of physical assets.
Improving maintenance processes and implementing new maintenance systems are his passion. Specialising in planning and scheduling, reliability analysis, preventive maintenance activities, and asset information management; while always striving to generate advancements in these fields with innovative ideas.
He relentlessly pushes boundaries to be a step ahead of the asset management game. Connecting existing knowledge and experience to a network of methodologies, techniques and algorithms to create unique, user-friendly solutions that go above and beyond client expectations.
Julien aspires to share his passion and vision with others – by being an inspirational leader and an approachable coach. Nothing pleases him more than seeing others learn, grow and flourish under his leadership.
Estep Ltd, Connaught House Riverside Business Park Benarth Road Conwy LL32 8UB
  Privacy Policy | ©2017 E-Step Ltd  | VAT Number: 118 6375 03

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